We specialize in these key areas:
- Case Management (CM) Operations Optimization and Redesign (including Interim Director services)
- Utilization Management, Denial and Quality Optimization, including Chart Audits
- IT Assessments and Gap Analysis for Case Management
- Readmissions and Length of Stay Management
- IT staffing for implementations and training for EMR and CM software.
- Emergency Department Performance Improvement
- Focused Project Planning, Implementation, Toolkits, Resources, and Support
- Patient Throughput Optimization
- Post-Acute Admissions Optimization (Home Health, SNF, Acute Rehab, and Hospice)
- Social Work Process and IT Assessment
How can HCIT Consulting help my Hospital or Health System?
Like most hospitals, in the last decade you moved to an Electronic Medical Record (Allscripts, Cerner, EPIC, MEDHOST, MEDITECH, McKesson, etc.). You may have recently upgraded or have one scheduled. Once the initial shock of the implementation and training wore off, staff went about their business and learned the system well. It’s been a difficult journey, but staff are up to speed and using the system. Now that each department is up and running, you assumed the workflow would eventually shake out to be a seamless, automated process, right? Electronic infers automation and efficiency. However, we now know that this is not necessarily the case and healthcare consulting is the solution.
You may be electronic, but your workflow is not necessarily automated.
When you paid the EMR millions of dollars for software, hardware, and the implementation, it felt like it was the answer to all of your problems. And it was-at the time. We now live in an age where anyone involved with patient care should have the appropriate access to information to do their job well, and to provide the best care possible.
However, many departments have not caught up to the electronic age and reached the full potential to be automated, paperless, and efficient. Some things were overlooked in the long term planning; such as an interim state of operations versus long term plan for process change and sustainability. This would have complemented the transition, increased efficiencies, reduced double documentation, and eliminated the duplicate paper process that is in place today. Staff documentation may now live in the EMR, but folks still lack the resources and tools to automate their day to day workflow needs. Many executives don’t even know that this is still an ongoing part of operations and departments don’t know where to start.
If the C-Suite took a walk into various department offices, they might see binders dating back to 2005, cubbies, file organizers, file cabinets, standardized forms, and piles of excel spreadsheets and word documents that are being maintained. The executives may even be receiving some of these as “reports”. On the floor, they see staff with clipboards, more binders, using multiple colored pens and highlighters to prioritize their paperwork. If you ask staff in the department, odds are they are documenting in the EMR, if not one time but maybe up to five times, in different places “because we were told to do it that way” or “I think it populate reports”.
So what now?
Things are at a steady pace, all modules are up and running, reports are good (not great), chaos is back to baseline.
HCIT Consulting provides you with detailed preliminary assessments of process, workflow and how IT systems are utilized in day to day operations. We review and analyze findings, make recommendations, and create a project plan. These are not only based on your specific needs, our recommendations will also incorporate industry best practices. We will maximize utilization of IT systems already in place to reduce double documentation and paper, to improve workflow, produce efficiencies and enhance data capture for reports.